Delete your Arupama Pay account

This page explains how to request deletion of your Arupama Pay account and what happens to your data. Applies to the Arupama Pay mobile app (in.arupama.app).

Option 1 — Delete from the app Fastest

Open the Arupama Pay app and sign in.
Go to Profile.
Tap Delete Account.
Confirm your password and tap Delete my account.

Your account is deleted immediately and you are signed out.

Option 2 — Request by email

If you cannot access the app, email support@arupama.in from your registered email or with your registered mobile number and member ID, subject line “Delete my account”. We will verify your identity and process the request within 7 business days.

What is deleted

Your personal information: name, email, mobile number, address, profile photo, and KYC details (PAN / documents).
Your login credentials (password, transaction PIN, app PIN). You can no longer sign in.

What is retained

Financial and transaction records may be retained in anonymised form, and referral/network structure is preserved, only as required by law and for accounting, tax and fraud-prevention obligations. These records no longer identify you.

Note: Any remaining wallet balance is forfeited on deletion — please withdraw it first. Deletion cannot be undone.